Complaints form

In the unlikely event that you are still not satisfied after the service engineer’s visit or there are any other issues that you are not completely satisfied with after dealing with our after sales team, then your complaint will be investigated by a member of our management team.

At this point we would ask that all complaints are made in writing or via the form below.

If you would prefer to make your complaint in writing, please send all correspondence to the following address.

Please write to:
Customer Complaints, Unit 9 Valley Park, Watermills Road, Chesterton, Staffordshire, ST5 6AT.

We will acknowledge your complaint and offer a course of action within 28 days, and if agreed by the customer, carry out such remedial work or take appropriate action within 4 weeks of reaching of reaching said agreement.

In the unlikely event that we cannot solve any issues or complaints that a customer has, we will supply them with full details of why a complaint was not upheld in writing.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted Traders in the first instance on 0117 9812929.

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