Aftersales Service
How can we help?
Aftersales form
We will always respond quickly and efficiently to any request for after sales visits and attend to any problems that may arise as quickly as possible.
All requests for service work can be made through the form below.
We will then arrange a date and time for a visit by a company service engineer this appointment will be within 2 weeks of the initial contact. If your work was completed more than 12 months ago we would request that you send or email us a copy of your original purchase order form at this point.
All urgent requests for service work, for example a customer not being able to lock their door, will normally be attended to the same day if it’s a security risk, or if that is not possible for any reason then within 48 hours from the point of contact.
You will be given a day and time slot for our service engineer to visit, in the majority of cases the work would be completed on the first visit, although occasionally we will have to order replacement parts. If these are required they will be ordered then a return visit scheduled as soon as possible to complete the work.
